Common Questions About Dentulu
We've organized answers by audience—whether you're a patient exploring virtual care or a dental professional interested in our platform, you'll find what you need here.
How do I sign up and get started?
Download the Dentulu app from the Apple App Store or Google Play Store, create your account with an email address, and you're ready to book a virtual consultation or submit photos for review. The entire process takes just a few minutes.
What services are available to patients?
Dentulu offers virtual dentist consultations via text, photo, or video; second opinion reviews of your dental concerns; at-home salivary testing and oral health screening; AI-assisted X-ray review; emergency virtual care; and electronic prescriptions. You can also manage appointments and receive reminders through the app.
How much does it cost?
Pricing varies by service and consultation type. Virtual consultations are typically affordable compared to in-office visits. For specific pricing on the service you're interested in, please contact us at 888-905-0226 or email us for detailed information.
Does insurance cover Dentulu consultations?
Insurance coverage for teledentistry varies by plan and provider. We recommend checking with your insurance company about coverage for virtual dental consultations. Many plans are beginning to cover teledentistry services, so it's worth asking directly.
Is the platform HIPAA-compliant and secure?
Yes. Dentulu is HIPAA-compliant and uses secure, encrypted file sharing for all patient information. Your dental records and personal data are protected with the same standards used by healthcare providers nationwide. We also maintain ONC-certified EHR (Electronic Health Record) systems for added security.
How long does it take to get a consultation?
One of Dentulu's key benefits is speed. Many virtual consultations can be scheduled same-day or within 24 hours. Response times depend on dentist availability, but we prioritize quick access to care. For urgent concerns, ask about emergency virtual care options.
What if I need emergency dental care?
Dentulu offers emergency virtual care for urgent dental concerns. You can submit photos and describe your symptoms to a licensed dentist who can provide immediate guidance, pain management advice, or referral to an emergency dentist if in-person care is necessary.
Can I use Dentulu for follow-up care?
Yes. Dentulu is designed for both initial consultations and ongoing care. You can use the platform to follow up on treatment plans, ask questions about prescribed treatments, and get additional second opinions. Your full consultation history is stored securely in your account.
How do I download the Dentulu app?
The Dentulu app is available on both iOS (Apple App Store) and Android (Google Play Store). Search for "Dentulu" or visit our website to find direct download links. The app is free to download; you only pay for consultations and services you use.
What if I have technical issues with the app?
Our support team is here to help. You can reach us by phone at 888-905-0226 or email us for technical assistance. We typically respond within 24 hours and can help troubleshoot connection issues, account access, or app functionality.
Patient Questions
Find answers to common questions about how Dentulu works, pricing, insurance, and getting started with virtual dental care.
How do I sign up and get started with Dentulu?
Download the Dentulu app from the Apple App Store or Google Play Store, create your account with basic information, and you'll be ready to book a virtual consultation or submit photos for review within minutes. The entire sign-up process takes less than 5 minutes.
What services are available on Dentulu?
Dentulu offers virtual dentist consultations (via text, photo, or video), second opinion reviews from licensed dentists, emergency virtual care, at-home salivary testing and oral health screening, AI-assisted X-ray review, electronic prescriptions, and appointment management. Whether you need a quick consultation or ongoing care support, we have options for your needs.
How much does Dentulu cost?
Pricing varies depending on the service you choose. Virtual consultations and second opinions are typically affordable alternatives to in-office visits. For the most current pricing and service-specific costs, please download the app or contact us directly—we're happy to discuss options that fit your budget.
Does insurance cover teledentistry on Dentulu?
Many insurance plans are beginning to cover teledentistry services, but coverage varies by plan and provider. We recommend checking with your insurance provider or dental plan to confirm coverage before your first consultation. Our team can also help you understand payment options and what to expect.
Is Dentulu HIPAA-compliant and secure?
Yes. Dentulu is fully HIPAA-compliant and uses ONC-certified EHR technology to protect your personal and medical information. All data is encrypted, and your dental records are securely stored and shared only with licensed dentists you authorize. Your privacy and security are our top priority.
How long does it take to get a consultation?
One of Dentulu's key advantages is speed. Many consultations are reviewed and answered within 24 hours, and some can be completed within hours depending on availability and urgency. For emergencies, we prioritize faster response times to get you the care you need quickly.
What if I need emergency dental care?
Dentulu offers emergency virtual care for urgent dental issues like severe pain, swelling, or infection. You can submit photos and describe your symptoms, and a dentist will review and advise you on next steps. If in-person emergency care is needed, we'll guide you to the appropriate provider.
Can I use Dentulu for follow-up care and ongoing treatment?
Absolutely. Dentulu supports ongoing care relationships with dentists, including follow-up consultations, treatment plan reviews, and progress monitoring. Your dental records are maintained securely in your account, making it easy to track your oral health over time and coordinate with your dentist.
How do I download the Dentulu app?
The Dentulu app is available for free on both iOS (Apple App Store) and Android (Google Play Store). Search for "Dentulu" or visit our app page to download. The app works on smartphones and tablets, making it easy to access dental care from anywhere.
What if I have technical issues or problems using the app?
We're here to help. If you experience any technical problems, contact our support team via email or phone. We can troubleshoot issues, walk you through features, or help you with account questions. Most technical issues are resolved quickly so you can focus on your dental care.
Didn't find your answer?
If you have additional questions not covered here, we're happy to help. Reach out to our team directly via email or phone, or visit our contact page to send a message.
Contact UsProvider & Practice Questions
Everything dental professionals need to know about joining Dentulu, accessing our marketplace, and growing your practice with digital tools.
How do I apply and join the provider marketplace?
Joining Dentulu is straightforward. Visit our provider portal, complete your professional credentials and practice information, and submit your application. Our team reviews applications to ensure quality and compliance. Once approved, you'll gain immediate access to the patient marketplace, provider tools, and consultation management system.
What tools and features are available in the provider portal?
The provider portal includes consultation management, patient record access, electronic prescription capabilities, appointment scheduling and reminders, and HIPAA-compliant file sharing. You can manage virtual consultations, mobile dentistry appointments, and patient communication all in one place. The system integrates seamlessly with most existing dental practice workflows and EHRs.
How does the patient marketplace work and how do I attract new patients?
Dentulu's patient marketplace connects you with patients actively seeking virtual consultations, second opinions, and mobile dental services. Your practice profile is visible to patients searching by location and specialty. You can set your availability, service offerings, and consultation rates. As you build a strong track record with positive reviews and quick response times, you'll gain visibility and attract more patient inquiries organically.
How do providers get paid for consultations and services?
Dentulu uses a transparent commission structure. You set your consultation fees, and Dentulu takes a percentage-based commission on each completed consultation. Payments are processed securely and deposited to your account on a regular schedule. You'll have full visibility into your earnings, consultation history, and revenue analytics through the provider dashboard.
How does the provider portal integrate with my existing dental practice systems?
The Dentulu provider portal is designed to work alongside your existing practice management software and EHR. You can share patient records securely via HIPAA-compliant file sharing, and consultation data syncs with your practice records. Our team provides integration support to ensure a smooth setup with your current systems, minimizing disruption to your workflow.
How do I manage consultations and issue electronic prescriptions?
Managing consultations is simple. You'll receive patient requests with relevant health history and images. Conduct the consultation via video, photo, or text depending on the patient's needs and your preference. Once you've completed the consultation, you can issue electronic prescriptions directly through the platform, which are transmitted to the patient's pharmacy. All records are stored securely for follow-up care.
What support is available for providers?
We provide comprehensive onboarding, training on the portal and tools, and ongoing technical support. Our provider success team is available to answer questions about marketplace participation, troubleshoot integration issues, and help you optimize your profile for patient acquisition. We also share best practices and tips for maximizing your earnings and patient satisfaction ratings.
How does online review management work for my practice?
Patient reviews on Dentulu are a key trust signal for attracting new patients. After each consultation, patients can leave ratings and feedback. Your provider profile displays your average rating and recent reviews, helping you build credibility and visibility. We provide tools to monitor reviews, respond to feedback professionally, and track your reputation over time. Strong reviews directly impact your visibility and patient inquiries.
Ready to expand your practice?
Join the Dentulu provider marketplace and start reaching patients who need your expertise. Our team is here to support your growth every step of the way.
Call to Join as a ProviderStill Have Questions?
We're here to help. Whether you're a patient looking for convenient dental care or a provider interested in joining our marketplace, our team is ready to answer your questions.
Reach out directly via phone, email, or submit a message below—we typically respond within 24 hours.